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B4SH awarded Surrey Hills Enterprise Trade Mark
We are delighted to be awarded the Trade Mark Surrey Hills, an accreditation and a mark of local provenance and quality given by Surrey Hills Enterprises. The award promotes the very best of what Surrey has to offer. It celebrates those organisations of high quality that reflects and supports the local community in the Surrey Hills.
‘The Surrey Hills Trade Mark awards play an important role in celebrating the high-quality products and services the area is renowned for, and the awardees all deserve our congratulations’. Michael Gove
To find out more about Surrey Hills Enterprises, take a look here
Chancellor, Jeremy Hunt, opens B4SH’s new office
On Friday April 12th Chancellor Jeremy Hunt MP visited Broadband for Surrey Hills (B4SH) at its new office in the Surrey Hills at Albury, near Guildford. He met some of the volunteers and others that have helped make B4SH such a success in delivering full-fibre gigabit broadband to the residents and businesses in the very hard to reach areas of the Surrey Hills. Jeremy learned about the unique nature of B4SH as a not-for-profit community enterprise run by volunteers, saw the map of B4SH’s extensive network in the Surrey Hills, and was able to see first hand the gigabit technology that powers the network. He was especially interested in B4SH’s funding model, particularly the impact of the withdrawal of Social Investment Tax Relief (SITR), and the importance of the gigabit voucher scheme administered by DCMS.
As part of the visit Jeremy cut a ribbon to open the new B4SH office.
Commenting on the visit B4SH director Angus Denny said, “It was a great pleasure to welcome Jeremy to B4SH and show him the success of the volunteer-led model in delivering world-class gigabit broadband to areas of the Surrey Hills ignored by commercial providers”.
See the article in ISP Review
UK Chancellor Jeremy Hunt Visits Broadband for Surrey Hills Project
Our new address is Unit 4, Home Farm, Shere Rd, Albury GU5 9BL
Want to meet the team?
We are pausing the weekly meetings at The Hurtwood.
If you would like meet us, let us know and we can arrange a visit to you or the Hurtwood Inn.
Walter Willcox
Check out our Blog where we have shared an Albury Parish Magazine tribute to Walter Willcox Parish People Walter Willcox
Project Gigabit funding
The Government is providing up to £210m worth of voucher funding as immediate help for people experiencing slow broadband speeds in rural areas.
Vouchers worth up to £1,500 for homes and £3,500 for businesses help to cover the costs of installing gigabit broadband to people’s doorsteps.
WHY B4SH?
Broadband for Surrey Hills Ltd (B4SH) is dedicated to resolving the broadband challenges faced by rural Surrey Hills. We are rolling out a hyperfast, independent, and highly reliable fibre network that delivers broadband directly to homes and businesses, backed up by outstanding customer service.
Experience best in class speeds of 1 Gig (1000 Mb/sec) for both downloads and uploads—setting the standard for rural connectivity.
- Isolated rural communities in the Surrey Hills are desperate for reliable, high-speed internet connections.
- We have modelled ourselves on the pioneering and successful Broadband for the Rural North (B4RN) that has successfully brought hyperfast internet to the rural communities of Lancashire, Yorkshire and Cumbria.
- From the start, Broadband for the Surrey Hills (B4SH) has been run by local people, for local people.
- One Gig Up
- One Gig Down
- After Sales Services
- Competitive price
Just had B4SH installed and what a difference! No more waiting for films to download and browsing is virtually instantaneous. Fantastic!
Very impressed by the speedy response from both Tom & Alan recently when we had problems with the speed in one of the cabins; definitely much better than one of those awful helplines that take forever to be answered, then send you round in circles!
Customer moving house “Our new home is in Hampshire so sadly I don’t think [your network] extends. Really appreciate all the wonderful customer service from B4SH. It’s notably amazing.”
“Updating my Tom Tom usually takes 15-20 mins to download the update and 40 mins to update the device.
Fingers poised I clicked on the download key and went through the preparation stage which takes a little while before the download transfer commences. Initially I thought that it was the same old service except that I completely missed the download – it took seconds… Very happy!”
“I just wanted to say a really big thank you to Tom for dropping in last night and sorting out the broadband for me. He was so helpful and quickly got it fixed, as well as explaining more about the mesh system and showing me how I can control the blue lights on the discs from my phone. Great service – much appreciated!”
“The service has been amazing – thank you very much!”
“Tom and Richard were so great and quick and responsive and we really really appreciated the fact they came over to us on a Saturday. Tom tried to reach me but I had no connection but he made the effort to come anyway which we all really appreciated – 3 teenagers with no WiFi over the weekend was not ideal and they really came through so thank you.“
“B4SH have been a delight to work with; prompt and efficient, kind and friendly. It’s so nice to have a local firm providing a fast internet service to our office, they are always on hand and it’s reassuring to know that.”
“Tom helped last night. Looking good. Thanks for your help. Simply brilliant service.“
Naughty dogs dug up the fibre connection; owner back online 24 hours later.
“Many thanks to you [Sonya] – please can you pass on our thanks also to Richard and Alan. Amazing service which is greatly appreciated! Dogs are worried their Xmas treats are “at risk”this year!”
“It has been an absolute game changer for Surrey Hills Financial Management…Since connecting to B4SH we have not lost connection at all, and the speed is much faster. Highly satisfied customer!”
“It’s all brilliant thanks to you [Sonya] and everyone who made up your team. I can’t speak highly enough of Richard, Brian, Tom and the rest of the cast who appeared out of nowhere to make it all happen so smoothly. What a nice bunch of people.”
” Not fully migrated the network over yet. Added a couple of (key) devices across yesterday evening including Gaming PC and Apple TV box.
… TV was instantaneous with zero buffering (and better picture quality) and I downloaded a 40GB game in 5 mins – before I would have left the PC on overnight and would have taken 6-7hours !!!”
“Just a quick note to thank you and your WHOLE team for a fabulous experience in installing our broadband. Every person from office, front of house, installations, etc, were superb and the service is remarkable when compared with the previous offering”
“The team (ably led by Brian) who completed the installation of the broadband service did a truly outstanding job. It was especially complex as the garden was used to feed other properties and required a great deal of digging around the boundary. The team were always polite, informative, diligent and exceptionally careful of the effects on the garden (the soil from the piping trenches were replaced with great care and skill). They deserve a hearty clap for a job well done.”
“I’m so impressed! My service was up and running 3 days after I moved in, despite the team needing to run a trench through the garden (I can’t even see where that cable is buried 2 days after works completion!). The team were thoroughly pleasant and professional…and the internet speeds are superb! It’s such a great service, and so much care goes into providing it. I feel very lucky.”
JUST HOW FAST IS A GIG CONNECTION?
Do you have a complaint?
Broadband for Surrey Hills Ltd work hard to resolve any issues you may have, but if you have a complaint please call 01483 347437 or email complaints@b4sh.org.uk.
For more details see our Complaints Policy.
You are safe with B4SH
